Treat Everyone As a Guest
- I make a positive first impression and continue that positive impression through ongoing efforts
- I anticipate the needs and expectations of all customer groups
- I display service recovery skills
- I am responsible for resolving customer dissatisfaction without assigning blame
Behaviors
- Always say “Please” and “Thank You”
- Greet guests with eye contact and a smile
Demonstrate Professionalism and Excellence in the Things I Do
- I deliver excellence that goes beyond departmental and individual job responsibility
- I am proud to sign my name to what I do
- I demonstrate professionalism in how I look, what I do, and what I say
- I hold myself accountable — I am a positive role model
Behaviors
- Be mindful that we are here to provide quality support to the field
- Establish stretch goals to challenge myself and grow professionally
Practice Teamwork
- I participate in decision-making and process improvement, regardless of my level in the organization
- I communicate effectively within and beyond my assigned team
- I focus on the problem or issue, not the person
Behaviors
- Always end an interaction by asking, “Is there anything else I can do for you?”
- Be accountable for getting the information I need to best do my job